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argenis3028

argenis3028

Dominikanische Republik
Spanisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am an IT Infrastructure Administrator with strong experience in technical support, server administration, and enterprise systems. I have supported over 500 users in corporate environments, ensuring high performance, security, and system availability. Currently, I’m specializing in Infrastructure as Code (IaC) using Terraform, and expanding my expertise in cloud services with AWS and Microsoft Azure. I also work with virtualization tools like Docker, and I’m actively advancing through Microsoft Learn to stay updated on best practices in automation, infrastructure deployment, and management.... Mehr lesen

Kompetenzen

a
argenis3028
argenis3028
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Technischer Support
I will be your remote IT support technician and helpdesk expert
Ab20 $ / ProjektWeitere Details

Arbeitserfahrung

Grupo_Puntacana

IT Technical Support

Grupo Puntacana • Vollzeit

Feb 2024 - Present • 2 yrs 7 mos

User Assistance: Provide technical support via email, phone, chat, or in person.Issue Troubleshooting: Diagnose and resolve hardware, software, and connectivity problems.Ticket Management: Log, track, and prioritize support requests using ticketing systems.Incident Escalation: Route complex technical issues to specialized IT teams when necessary.System Deployment: Set up, configure, and install workstations, laptops, and peripherals.Software Installation: Install, update, and license business applications and operating systems.Account Management: Manage user accounts, passwords, and permissions in Active Directory.Hardware Maintenance: Repair or replace faulty computer components and office equipment.User Training: Guide non-technical employees on how to use hardware and software correctly.Knowledge Base: Document common technical issues and create troubleshooting guides.Si lo deseas, te puedo ayudar a adaptar este texto. Dime si te interesa:Convertirlo en un currículum profesional en inglésRedactar una oferta de empleo (Job Posting) para una empresaEnfocarlo en un nivel específico como Soporte L1 (básico) o Soporte L2 (avanzado)

César_IglesiasSA

IT Infrastructure Analyst

César IglesiasSA • Vollzeit

Jun 2013 - Feb 2024 • 10 yrs 8 mos

System Monitoring: Track infrastructure performance to prevent downtime.Troubleshooting: Resolve complex hardware, software, and network issues.Maintenance: Perform routine updates, patches, and backups.Cloud Management: Support cloud-based environments like AWS, Azure, or Google Cloud.Network Support: Maintain routers, switches, firewalls, and VPNs.Security Enforcement: Implement protocols to protect data and systems.Capacity Planning: Assess future resource needs for storage and computing.Documentation: Create technical manuals, network diagrams, and IT policies.Vendor Management: Coordinate with external suppliers for hardware and software procurement.Disaster Recovery: Maintain and test data backup and recovery plans.If you want, I can help you customize this text. Just let me know:If you need to adapt it into a professional resumeIf you need to create a job posting for a companyIf you want to focus on a specific technology like Cloud (AWS/Azure) or Networking