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Areeb S
@areebunique
Your Reliable Support Backbone
Vereinigte Arabische Emirate
Englisch, Urdu, Hindi
Über mich
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am a detail-oriented professional with 5+ years of experience in Operations, CRM, and technical support. I am skilled in troubleshooting, CRM tools, and operation support.
Kompetenzen
Areeb S
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Technischer Support
I will troubleshhot all technical issues
Customer Success
I will manage your customer service and live chat support
Portfolio
Arbeitserfahrung
Senior Process Associates
Accenture
Sep 2022 - Apr 2023 • 7 mos
Employed comprehensive benchmarks to establish and monitor customer service standards. Maintained customer account information database by canceling and updating customer accounts. Responded to customer inquiries and queries to provide thorough and speedy resolutions. Built strong relationships with field operations team to support business development opportunities and improve service. Resolve technical issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
Senior Customer Advisor
Tech Mahindra
Sep 2021 - Oct 2022 • 1 yr 1 mo
Checked status of orders and back-ordered products on chat to coordinate efficient shipments. Proactively addressed customer concerns on chat and email to prevent escalations and complaints. Greeted customers and listened closely to problems described to determine solutions. Developed and maintained strong relationships with customers to foster repeat business. Escalated issues to proper supervisors when standard processes were not effective.
Technical support specialist
Teleperformance
Mar 2018 - Mar 2021 • 3 yrs
Provided application support and technical support to Norton customer via chat, email, and web. Explained technical information in clear terms to nontechnical individuals to promote better understanding. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Documented support interactions for future reference. Provided high-level technical support by resolving inquiries by chat and, e-mail and web consistent with department and team service levels and goals. Recorded and maintained relevant notes for each client and work order. Used ticketing systems to manage and process support actions and requests. Working on Salesforce and fresh desk, zendesk tools for effective work. Experience in Incident management and escalation management.
