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Anthony A
@anthonyarriaza
IT Consultant Freshservice and ServiceNow Setup Resume Writing
Vereinigte Staaten
Englisch
Über mich
I’m an experienced IT professional with over 25 years in the field, specializing in technical support, system administration, and network troubleshooting. I’ve worked with both local and international teams, managing day-to-day IT operations, supporting end users, and leading projects involving hardware refreshes, MDM rollouts, and ITSM improvements.
My background includes hands-on experience with tools like Microsoft Intune, Freshservice, Salesforce, and a range of endpoint security platforms. I’m comfortable with remote monitoring, patch management, and setting up or maintaining systems.
Kompetenzen
Anthony A
offline •
Meine Dienstleistungen
Technischer Support
I will provide expert remote IT support and system troubleshooting
Arbeitserfahrung
Senior IT Operations & Infrastructure Manager
Seven Seas Water Group • Vollzeit
Aug 2026 - Present • 1 mo
Leading IT infrastructure, service management, and help desk operations. Restructuring ITSM taxonomy and category/group structures in ManageEngine to lay the foundation for AI-driven support automation.
IT Manager
Greenway Health • Vollzeit
Dec 2025 - Aug 2026 • 8 mos
Built and deployed an AI Help Desk agent using Microsoft Copilot Studio, achieving 22% ticket deflection. Improved CSAT from 60% to 84% and automated onboarding by integrating Hirebridge with Freshservice, contributing to $1.2M in documented operational savings.
IT Manager
Checkers and Rally's • Vollzeit
Jun 2019 - Dec 2024 • 5 yrs 6 mos
Reported directly to the CIO, managing IT operations and support across 900+ restaurant locations. Built the IT function from a single technician to a team of six.
