Sean C

Senior Enterprise Application Analyst

Sep 2024 - Present • 2 yrs 1 mo

• Lead the Dockworks deployment, coordinating configuration, user acceptance testing (UAT), vendors, and rollout preparation with terminal and corporate teams; deliver onsite user training. • Assumed project lead responsibility for the Mainpac maintenance deployment midstream, realigning rollout objectives for the legacy kiosk replacement and coordinating Phase 2 enhancements and fixes. • Owned reporting requirements for the Baltic-to-Mainpac transition. Partnered with the database team to migrate historical Maximo data to Oracle and independently built a BusinessObjects Universe for asset and equipment lifecycle reporting, supporting retirement of the legacy reporting environment. • Created the Corporate Solutions team's IT-owned Confluence knowledge base, now a model for broader IT adoption; author SOPs, workflow diagrams, and operational documentation. • Serve as the InfoBurst scheduling and report-distribution SME; administer BusinessObjects access and data connections and contribute to BusinessObjects and SQL-based reporting. • Support Origami Risk permissions and OSHA report distribution, Dockworks/iDockworks provisioning and EDI troubleshooting, and SharePoint/Teams governance and access controls.

Enterprise Application Analyst (Project IT Lead & Applications Administrator)

May 2022 - Sep 2024 • 2 yrs 4 mos

• Led technical analysis and implementation of The Excel Center's education applications, taking the solutions from initial planning through rollout and launch. • Managed and supported The Excel Center's applications after launch; the environment included Synergy SIS, Clever, IXL, and Google applications. • Led CMDB development and rollout activities, including vendor evaluation and procurement planning for discovery and audit capabilities to improve enterprise asset visibility. • Mapped enterprise applications and identified redundant systems and tools, achieving $5,000-$10,000 in annual savings. • Developed application integrations, security policies, and governance processes supporting FERPA and HIPAA requirements across enterprise systems. • Authored SOPs, application documentation, and workflow diagrams for the team's Confluence knowledge base.

Owner / Operator

Sep 2020 - Mar 2022 • 1 yr 6 mos

• Took over an established local IT business and managed day-to-day operations, including customer intake, service scheduling, invoicing, parts ordering, and follow-up. • Consulted with small-business clients on IT strategies and initiatives; delivered onsite, phone, and remote technical support to businesses and residents in the San Tan Valley area. • Expanded the customer base by 30% through business marketing while handling technical service delivery and customer relationships. • Diagnosed and repaired desktop and laptop systems, built and upgraded custom PCs, and supported printers, basic networking, backups, and data transfer and recovery. • Trained customers, including seniors, in everyday computer use.