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ammon_mediano

Ammon M

@ammon_mediano

Salesforce Administrator

Philippinen
Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a Salesforce Administrator with 4+ years of experience supporting, configuring, and optimizing Salesforce CRM in fast-paced, operations-driven environments. Strong background in Salesforce administration, user support, QA/UAT, data management, reporting, and release support. Proven ability to manage multiple initiatives, troubleshoot functional issues, improve data quality, and collaborate with cross-functional stakeholders. Experienced in Tier 1/2 support, sandbox testing, and post-release change management for global teams.... Mehr lesen

Kompetenzen

a
ammon_mediano
Ammon M
offline • 

Meine Dienstleistungen

CRM-Management
I will build and optimize your salesforce CRM, flows, automation and support
Ab50 $ / ProjektWeitere Details

Arbeitserfahrung

Cognizant

Salesforce Support Engineer

Cognizant

May 2021 - Jan 2023 • 1 yr 8 mos

Provided Salesforce technical support via chat, email, and phone for global customers. Diagnosed and resolved Salesforce configuration issues, automation errors, permission problems, and data issues. Reproduced bugs in test environments and documented findings for internal engineering and escalation teams. Assisted with pre- and post-release validation, ensuring fixes met functional requirements. Managed multiple cases simultaneously while meeting SLAs in a fast-paced, high-volume environment. Built strong troubleshooting and root-cause analysis skills aligned with Tier 1 CRM support responsibilities.