a
alexjayhan

Alex Jay Han

@alexjayhan

Administrative Support Customer Service eCommerce

Philippinen
Englisch, Tagalog
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Tenured email and chat support representative with administrative and team management experience. Extensive experience in Customer Service, Administrative Support, and e-commerce. I focus on delivering exceptional service and efficiency. I am committed to fostering collaboration and upholding a strong sense of responsibility, ensuring every task is executed with precision and dedication to organizational goals.... Mehr lesen

Kompetenzen

a
alexjayhan
Alex Jay Han
offline • 

Meine Dienstleistungen

Virtuelle Assistenz
I will do data entry, extraction, research, lead generation
Ab5 $ / ProjektWeitere Details
Transkription
I will transcribe audio or video files in a timely manner
Ab5 $ / ProjektWeitere Details

Arbeitserfahrung

Brain_Technologies

Customer Support Agent and Training Mentor

Brain Technologies • Vollzeit

Jun 2021 - Feb 2026 • 4 yrs 8 mos

- Delivered timely and professional responses to user queries via chat and email. - Resolved technical issues and managed user accounts. - Trained and supervised new agents, ensuring a smooth onboarding process. - Developed and updated training materials to improve efficiency and address recurring issues. - Supported agents with complex order processing and triaging of payment, returns, or shipping-related issues.