Alejandro Q.

Finance & Operations Director

Oct 2022 - Aug 2026 • 3 yrs 10 mos

Led the financial and operational management of a marketing and advertising agency, overseeing project delivery, resource planning, budgets, workflows, reporting, suppliers, and day-to-day business operations. Managed multiple client accounts and concurrent marketing projects, coordinating multidisciplinary teams across strategy, social media, content, graphic design, paid media, audiovisual production, web development, and client service. Responsible for project planning, workload distribution, timelines, priorities, quality control, internal processes, and delivery standards. Worked closely with account teams and clients to translate business requirements into clear scopes, schedules, responsibilities, and measurable deliverables. Oversaw financial planning and operational performance, including budgets, expenses, cash flow monitoring, supplier coordination, profitability reviews, and management reporting. Built and improved workflows for approvals, project tracking, status reporting, resource allocation, issue resolution, and deadline recovery, helping teams maintain consistent delivery across multiple simultaneous projects. Combined marketing knowledge with project and operations management to keep creative work organized, commercially viable, and aligned with client objectives.

Director of Operations / Creative Project Manager

Apr 2013 - Oct 2022 • 9 yrs 6 mos

Managed the end-to-end delivery of marketing, advertising, and creative projects across multiple client accounts, coordinating strategy, content, design, social media, paid media, audiovisual production, digital campaigns, events, and web projects. Led project planning from initial brief through final delivery, defining scopes, timelines, priorities, responsibilities, approval flows, and quality standards. Coordinated multidisciplinary teams and external suppliers to ensure projects moved forward efficiently and client expectations were met. Worked closely with account teams and clients to translate business objectives into actionable marketing plans, creative requirements, production schedules, and measurable deliverables. Managed simultaneous campaigns and recurring marketing operations while balancing deadlines, available resources, changing priorities, and production constraints. Oversaw creative and production workflows, including briefing, internal reviews, client feedback, revisions, approvals, quality assurance, and final delivery. Supported campaign execution across different channels and formats, ensuring consistency between strategy, creative output, and brand requirements. Developed and improved internal processes for project tracking, workload planning, status reporting, prioritization, approvals, and issue resolution. Helped identify bottlenecks, reorganize timelines, and recover projects when schedules or resources were at risk. Also participated in campaign planning, content strategy, launches, events, digital initiatives, and ongoing marketing programs, combining hands-on marketing knowledge with structured project management and agency operations. This role required constant coordination between clients, creative teams, media, production partners, and suppliers, with a strong focus on organization, communication, execution quality, and on-time delivery.