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Olukemi A
@alayeingrid
French Interpreter
Benin
Englisch, Französisch
Über mich
I am a hardworking and passionate professional with strong organizational skills and a proactive, goal-oriented mindset. I have extensive experience in French interpretation, customer support, and team collaboration. I am committed to contributing to team success through effective communication and problem-solving.
Kompetenzen
Olukemi A
offline •
Meine Dienstleistungen
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I will be your professional english and french interpreter
Arbeitserfahrung
French Interpreter
Teleperformance • Vollzeit
Oct 2025 - Present • 9 mos
Provided accurate French interpretation services for customer inquiries and support. Facilitated smooth interactions between French-speaking customers and support teams. Maintained confidentiality while handling sensitive information and medical terminology. Strengthened client relationships through personalized language tutoring.
Customer Support Specialist
CCI • Vollzeit
May 2025 - Jun 2026 • 1 yr 1 mo
Customer Interaction & Issue Resolution: Responded promptly to customer inquiries via phone, email, or chat. Resolved product or service problems by clarifying issues, determining the cause, and offering the best solutions. Escalated unresolved issues to higher support levels when necessary. Campaign-Specific Support (e.g. Instacart): Provided support tailored to the specific client’s needs (e.g., delivery issues, payment card declined troubleshooting, order modifications etc). Use campaign-specific tools (e.g. Salesforce) to manage and track interactions efficiently. Technical Support & Troubleshooting: Assisted customers and shoppers with basic technical issues and system navigation. Followed scripts and guidelines to ensure accurate, consistent solutions. Documentation & Reporting: Maintain records of customer interactions, transactions, and actions taken. Reported recurring issues and trends to improve customer experience. Adherence to Quality & Compliance: Followed company procedures, service level agreements and quality standards. Maintain data privacy and confidentiality of customer information.
