
Akanbi
Help Businesses Master CRM for Growth and Efficiency
Kompetenzen

Meine Dienstleistungen


Portfolio
Arbeitserfahrung
CRM & Customer Support Systems Expert
Apex digitals • Freiberufler
Sep 2024 - Present • 1 yr 8 mos
Zendesk | Gorgias | HubSpot | RingCentral Expert I specialize in setting up and optimizing CRM and customer support systems using Zendesk, Gorgias, HubSpot, and RingCentral. My services include helpdesk setup, CRM configuration, ticketing systems, call center setup, live chat integration, and workflow automation. I help businesses streamline communication, manage customer interactions, and improve overall customer experience and support efficiency.
Helpdesk & Customer Support Automation Specialist
ApexDesk • Freiberufler
Sep 2024 - Present • 1 yr 8 mos
ServiceNow | HappyFox | HaloPSA | Gorgias | ConnectWise | LiveAgent | Intercom | Kayako I specialize in setting up and managing helpdesk and customer support systems using platforms like ServiceNow, HappyFox, HaloPSA, Gorgias, ConnectWise, LiveAgent, Intercom, and Kayako. My services include helpdesk setup, ticketing system configuration, automation workflows, live chat integration, customer support optimization, and CRM integration. I help businesses streamline support operations, improve response time, and enhance customer satisfaction.
VoIP & Cloud Phone System (IVR) Specialist
Business • Freiberufler
Aug 2024 - Present • 1 yr 9 mos
RingCentral | Twilio | Aircall | 8x8 | Dialpad | Ooma | IVR Setup Expert I specialize in configuring and optimizing cloud-based phone systems using RingCentral, Twilio, Aircall, 8x8, Dialpad, and Ooma. My services include IVR setup, call routing, call flow design, number provisioning, voicemail setup, call tracking, and CRM integrations. I help businesses streamline communication, improve customer experience, and manage calls efficiently.