I will build custom workforce forecasting, scheduling, and staffing tools

I provide custom Google Sheets tools built specifically for forecasting, staffing, and scheduling, designed for teams that don't use big WFM platforms.

With years of hands-on experience as a Workforce Management Team Lead, I've created solutions that simplify complex planning needs including Erlang C calculators, automated schedulers, and real-time headcount simulators.

What You'll Get:

Depending on your package, I can create tailored tools such as:

Dynamic forecasting sheets with shrinkage and capacity models

Staffing calculators using Erlang C (interval-based or daily)

Smart shift schedulers with coverage indicators

Headcount simulation based on volume, AHT, and SL goals

Tools to monitor shrinkage, occupancy, SLA, and service level

A complete WFM system all within Google Sheets, fully automated

Best For:

Call centers or startups without WFM software

Teams transitioning from manual to semi-automated systems

Workforce Leads who want to scale planning in Sheets

BPOs or CX teams needing flexible, affordable solutions

Why Choose Me:

Real-world WFM experience

Fully customized logic based on your unique business rules

Clean interface