Ahsan Javaid

Assistant Manager IT

Jan 2024 - Present • 2 yrs 4 mos

 Provide L3 server and network support.  Responsible for managing and monitoring Systems and Network infrastructure to ensure smooth work operations.  Managing Network Security devices maintenance and management.  Liaise with vendors, users and other IT personnel for problem resolution.  Proactively ensure the highest levels of systems and infrastructure availability.  Managing MS Lync / Skype Infrastructure Management.  Managing MS Exchange Management and mailbox / SMTP configurations.  Shared responsible for virtual environment.  Shared responsible for Data Center - Operations & Maintenance.  Shared responsible for firewall infrastructure, configuration and policies.  Implement security policies and procedures distributed by the document controller.  Coordinates the activities of the Information Security Team.  Communicate with the stakeholders regarding incident resolution.  Escalate the incident to relevant department for resolution.  Log the incident response and resolution, draft the knowledge base and send to Incident Response Manager for Approval.  Managing Veeam Backup & Replication and Symantec backup Environment for Servers and End-users' data backup.  Responsible for managing Endpoint Security & Patch Management on a periodic basis.

IT Specialist

Oct 2022 - Jan 2024 • 1 yr 3 mos

 Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.  Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.  Working as Web application design & development.  Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.  Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.  Managing administrative server functions, including back-ups, upgrades, recovery, management of disk space and more.