Laksmi W.

Busines Owner

Siomay & Salad Buah Bu Agung

Aug 2023 - Present • 3 yrs 1 mo

• Defined the business concept, brand identity, and target market to establish a strong local products presence. • Analyzed culinary trends and gathered direct customer feedback to develop innovative menus, maintaining high product relevance and competitiveness.. • Managed daily end-to-end operations, including food preparation and strict cleanliness standards. • Maintained strict quality and hygiene practices to ensure product freshness and safety • Monitored financial health by tracking expenses and ensuring consistent profitability. • Analyzed market trends to develop competitive pricing and profit margins. • Directed all critical business decisions to ensure operational efficiency.

Order Taker (Trainee)

Hotel InterContinental Bali Resort

Sep 2022 - Mar 2023 • 6 mos

• Served as the primary point of contact for guest inquiries, room requests, and service coordination within the Rooms Division. • Expertly utilized Opera PMS to manage guest profiles, monitor room status, and handle guest traces to ensure personalized service. • Coordinated closely with Housekeeping, Front Office, and Engineering departments to fulfill guest requests promptly and efficiently. • Handled high-volume internal and external calls with professional telephone etiquette according to IHG Brand Standards. • Responsible for the secure handling and tracking of guest room keys and master keys, ensuring strict adherence to hotel security protocols. • Managed the Lost and Found logs with high precision, ensuring all items were properly documented, stored, and returned to guests according to IHG standards.

Agent

PT Total Property

Feb 2021 - Jul 2021 • 5 mos

• Promoted property listings through high-traffic portals (Rumah.com, Rumah123, Dot Property) and social media to maximize visibility and attract qualified buyers. Provided expert consultation on market trends, pricing analysis, and strategic buying/selling approaches to align with client interests. • Acted as a professional intermediary to negotiate prices and terms between buyers and sellers, ensuring a win-win outcome. • Coordinated and led property viewings (Open Houses) for potential buyers, providing detailed insights into property features and investment potential.