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Crownkola
@adekolaismaeel
IT Support Hardware Software and Network Specialist
Nigeria
Englisch
Über mich
Hi, I’m Ismaeel, an experienced IT Technical Support Specialist with 6+ years of hands-on experience supporting users, devices, applications, and enterprise IT environments. I specialize in Windows troubleshooting, hardware and software support, network troubleshooting, device setup, Active Directory, Group Policy, and cybersecurity support. I help businesses resolve technical issues efficiently, improve IT reliability, and keep users productive. If you have an IT challenge, I’m ready to help diagnose the problem and deliver a practical solution.
Kompetenzen
Crownkola
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Support & IT
I will provide remote IT support and technical troubleshooting
Portfolio
Arbeitserfahrung
Site IST Support Engineer
Jegh Energy Services Ltd • Vollzeit
Jun 2026 - Present • 3 mos
. Provide on-site IT infrastructure support for engineering and construction personnel. · Install, configure, and maintain desktop computers, laptops, printers, network equipment, and communication devices. · Troubleshoot software, hardware, and network issues to ensure operational continuity. · Manage IT assets throughout their lifecycle, including inventory and documentation. · Support Microsoft Windows, Microsoft 365, and business applications. · Coordinate with contractors, vendors, and multidisciplinary project teams. · Maintain technical documentation and service reports. · Ensure compliance with company HSE policies and project procedures. · Perform preventive maintenance and system health checks. · Improved response time for user support requests. · Maintained high system availability throughout project operations. · Supported successful deployment of IT infrastructure across project locations.
Senior Technical Support Engineer
CANDIX ENGINEERING NIGERIA LIMITED • Vollzeit
Sep 2022 - Jun 2026 • 3 yrs 9 mos
Provide enterprise IT support in an oil and gas environment, troubleshooting hardware, software, Windows, network, application, and user-access issues. Support Windows 11 migration, device provisioning, lifecycle management, Active Directory, Group Policy, software deployment, and technical incident resolution. Work closely with users and support teams to diagnose issues, implement practical solutions, and maintain reliable IT operations.
