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abigail_achsah

Deborah O

@abigail_achsah

Customer support and order tracking virtual assistant

Kenia
Englisch, Suaheli
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I'm Deborah, a customer support specialist in Nairobi. At Teleperformance I support DHL Express customers by phone, chat and email, around 150 a day, tracking shipments and sorting out late or stuck deliveries. CSAT above 3.85/4, quality audit above 98%. I can answer your customers, track your orders and keep your support inbox under control, in clear and friendly English, on US or UK hours.... Mehr lesen

Kompetenzen

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abigail_achsah
Deborah O
offline • 

Meine Dienstleistungen

Kundensupport
I will be your email and live chat customer support assistant
Ab15 $ / ProjektWeitere Details
E-Commerce-Shop-Management
I will track orders and handle delivery issues for your online store
Ab15 $ / ProjektWeitere Details

Arbeitserfahrung

Teleperformance

Customer Operations Expert

Teleperformance

Sep 2025 - Present • 1 yr 1 mo

DHL Express account. Handle around 150 calls, chats and emails a day about shipments: tracking parcels, chasing delays and exceptions with couriers and depots, and keeping customers updated until delivery. CSAT above 3.85 out of 4 and quality audit score above 98%. Trained as a quality analyst on the TP Elevate programme.