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abdotop

Abdelrahman R

@abdotop

Senior Technical Writer, SaaS and B2B, Knowledge Base, API Docs, User Guides

Ägypten
Englisch, Arabisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I’m a Top Rated Plus (Top 1%) Senior Technical Writer with 7+ years of experience turning complex engineering concepts into clear, user-friendly documentation—especially in docs-as-code workflows. I create high-quality content such as API documentation, knowledge bases, help centers, and how-to guides for SaaS, B2B, and enterprise products.... Mehr lesen

Kompetenzen

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abdotop
Abdelrahman R
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Andere Entwickler
I will develop an API documentation for your saas or b2b product
Ab220 $ / ProjektWeitere Details
Technische Texte
I will create a comprehensive knowledge base or help center
Ab850 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Upwork

Senior Technical & Content Writer | Technical Business Analyst

Upwork • Freiberufler

Mar 2018 - Present • 8 yrs 2 mos

🔹 Developed 15+ Help Centers and API documentations for global SaaS and B2B enterprises. 🔹 Reduced customer support operational costs by 30% by implementing user-centric content strategies and AI-driven chatbots. 🔹 Implemented "Docs-as-Code" workflows using Markdown, MDX, and React components to streamline documentation updates. 🔹 Managed full documentation lifecycles using project management tools like Jira, Confluence, ClickUp, and Monday.com. 🔹 Spearheaded requirements engineering for high-profile tech firms including Turing (reaching $300M ARR) and Ethyca ($2.8M funding milestone), directly aligning technical roadmaps with Series-B and C business goals. 🔹 Successfully executed 120+ freelance projects, maintaining a 100% Job Success Score by delivering high-fidelity SRS, BRD, and PRD documentation for global clients. 🔹 Streamlined the development lifecycle for 15+ SaaS products by implementing a structured backlog grooming process, reducing "requirement churn" by an estimated 25% and ensuring on-schedule delivery. 🔹 Translated complex B2B enterprise needs into actionable user stories with rigorous acceptance criteria, enabling rapid feature scaling for startups in the AI and Logistics sectors.

API Documentation & Help Center Content Writer

Lucidya • Teilzeit

Jul 2024 - Dec 2025 • 1 yr 5 mos

🔹 Authored 5 comprehensive API references for CXM products (Social Listening, AI Agents, etc.) using Stoplight and OpenAPI V3.1. 🔹 Managed version control for YAML and JSON documentation files via Git and GitHub. 🔹 Built bilingual (English/Arabic) Help Centers integrated with Intercom and Notion. 🔹 Produced visual technical content, including Figma-based diagrams and AI-voiced video walkthroughs.