Rai Sattiahari

IT Branch Support Infrastructure

PT. BANK CHINA CONSTRUCTION INDONESIA, Tbk • Vollzeit

Aug 2024 - Present • 1 yr 9 mos

- Install and configure hardware and software at the branch. - Perform routine maintenance and troubleshoot IT equipment. - Provide technical support to branch staff, both on-site and via remote desktop. - Coordinate with the central IT team for complex network issues. - Ensure branch network connectivity to the headquarters. - Manage local network devices, such as routers and switches. - Handle data backup and recovery processes at the branch. - Monitor system performance and report incidents to management. - Train branch staff on basic IT usage and security practices. - Address IT requests and document solutions. - Respond quickly to IT emergencies and coordinate recovery efforts. - Collaborate with IT Helpdesk for ticket resolution and user support. - Work with the IT Network team for network configuration and troubleshooting. - Coordinate with IT Infrastructure for hardware and server management. - Partner with IT Core Banking to ensure the smooth operation of banking applications and services at the branch.

Technical Support Engineer At Bank Woori Saudara

PT. BANK WOORI SAUDARA • Vollzeit

Sep 2023 - Aug 2024 • 11 mos

• Managed Active Directory operations, including creation, modification, deletion, and user management. • Executed seamless Active Directory integrations for desktop and laptop systems. • Diagnosed and resolved technical issues encompassing OS, hardware, software, and network anomalies. • Expertly installed, configured, and maintained operating systems and application software across the network. • Conducted system and software upgrades, ensuring optimal configuration and performance. • Monitored IT infrastructure for 122 branches and central office, supporting 450 users via an internal ticketing system. • Facilitated effective communication as a technical liaison among Engineers, IT Team, and PIC. • Upheld IT service quality by ensuring field engineer adherence to established standards and system configurations.

Customer Support Engineer At Bank Mandiri Taspen

PT. VISIONET DATA INTERNATIONAL • Vollzeit

Aug 2022 - Aug 2023 • 1 yr

• Spearheaded remote monitoring of VDI devices and oversight of field engineer efficacy. • Expertly navigated network troubleshooting for PCs experiencing connectivity issues. • Administered Active Directory management and domain integration for computer systems. • Assumed complete accountability for project milestones and successful delivery. • Facilitated critical technical communication between Engineers, IT Team, and PIC • Enforced compliance with standard application and system configurations among field engineers. • Diligently documented work progress and maintained detailed records of daily cases in activity logs.