Support & IT

Supporting a diverse range of devices and operating systems within an organization requires a structured yet flexible approach to ensure consistency, security, and user satisfaction.

Mozammel Sajib

I use proactive techniques like real-time monitoring with tools such as PRTG/Zabbix and VMware, predictive analytics, and regular system audits.

Usman

I document IT issues and solutions by logging detailed information about each problem, including the description, environment, and error messages.

Touseeq I

I keep detailed notes on each issue: what the problem was, steps taken to fix it, and the final solution.

Corpsoft

To measure the effectiveness of IT support services and improve user satisfaction, track key metrics such as First Response Time (FRT) and Resolution Time to gauge how quickly issues are addressed.

Qazi