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$
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Fana Z.
@fzaservice
Professional
Singapur
Englisch, Malaiisch
Über mich
Adaptable, resilient, and creative Communications and Media Management graduate from Temasek Polytechnic. Thrives in fast-paced environments and eager to apply and refine skills in both creative and operational roles. Experienced in customer service, administration, and digital media production, transcripting, editing, proofreading and committed to continuous growth and learning new tools and techniques.
Kompetenzen
Fana Z.
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Korrekturlesen
I will proofread your documents and writing
Arbeitserfahrung
Customer Service Agent
DNATA • Vollzeit
Mar 2025 - Present • 1 yr 2 mos
- Assist passengers with mishandled or damaged baggage & aircraft lost-and-found property cases - Handle high volumes of phone and face-to-face enquiries in a fast-paced environment - Prepare detailed reports for mishandled, damaged baggage & lost property incidents with strict accuracy - Maintain and update case records consistently using internal systems and Microsoft Excel - Perform data entry and documentation while meeting operational timelines - Deliver professional customer support while resolving issues efficiently
