Azad Sharower

Software Implementation & Support Engineer

AKIJ iBOS Limited • Vollzeit

Dec 2024 - Present • 1 yr 5 mos

1. Lead end-to-end ERP software implementation for Akij iBOS Limited, including pre-sales support, requirement gathering, client assessment, project planning, configuration, installation, kickoff meetings, and go-live deployment aligned with business processes. 2. Provide comprehensive technical support and troubleshooting, including application and database support, API inspection, bug diagnosis, post-implementation maintenance, routine system checks, updates, upgrades, and patches through remote and on-site support. 3. Perform IT business analysis by analyzing client workflows, mapping business processes, gathering and documenting requirements, and preparing structured documentation throughout the SDLC using Agile/Scrum methodologies, while managing tasks via JIRA project management tools. 4. Conduct data analysis and reporting using MS SQL Server, Excel, and Power BI to support system performance monitoring, visualization, and data-driven decision-making. 5. Deliver client training, manage support tickets using ProjectTracker ticketing system, maintain clear communication with clients and development teams, document implementations and resolutions, and drive continuous system improvement through effective collaboration and problem-solving skills. 6. Assigned Product: MANAGERIUM ERP (Modules: Purchase, Sales, Account, Inventory, HR Payroll, Asset, Production, Approval, Multilayer Approval, Configuration, CRM, RTM, Portal)

Executive - Documentation & Support

Ezze Technology Limited • Vollzeit

May 2023 - Aug 2024 • 1 yr 3 mos

1. Develop and implement a strategic documentation framework aligned with organizational goals and business processes. 2. Create, update, review, and maintain comprehensive documentation including EOI, RFQ, RFP, MOMs, UAT, CVs, billing, procurement, legal, and financial documents as per organizational and project needs. 3. Collaborate with department heads, project teams, clients, and coordinators to resolve documentation-related queries and ensure accuracy, compliance, and timely delivery. 4. Ensure all documentation meets industry standards, regulatory requirements, and supports operational and project workflows. 5. Maintain professional communication and good-faith relationships with clients and stakeholders, while continuously assessing evolving documentation needs and providing effective solutions. 6. Projects: Hire and Train Project by EDGE and IIT-DU, Sheikh Russel Digital Lab (SRSOF), Her Power Project (Python Training), Unfinished Memoirs Mobile and Web Application, National Parliament Web Application, Frontier Technology Training of Trainer (TOT), Skill Development for Mobile Game and Application (SDMGA) Training, Development and Maintenance of Cross Platform Mobile Games, VR Tour of Chalanbil and Natore etc.