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ahmedfarag_201

Ahmed Farag

@ahmedfarag_201

Cloud Engineer

Ägypten
Arabisch, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Business-focused Microsoft 365 & Exchange Online Engineer with expertise in Exchange Online migrations, Hybrid Exchange setups, Azure AD Connect, Microsoft 365 administration, and mail flow optimization. Experienced with SPF, DKIM, DMARC, EOP, and Microsoft Defender for Office 365 to secure enterprise email environments. Skilled in PowerShell automation, KQL queries, troubleshooting, threat investigation, phishing analysis, incident response, and high-priority security operations while meeting business SLAs and operational goals. ... Mehr lesen

Kompetenzen

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ahmedfarag_201
Ahmed Farag
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Plattform-Migrationen
I will provide exchange online migration and email security support
Ab75 $ / ProjektWeitere Details

Arbeitserfahrung

Microsoft

Exchange Online Support Engineer

Microsoft • Vollzeit

Sep 2021 - Sep 2024 • 3 yrs

Resolved email delivery and authentication issues, analyzed SMTP traffic. Supported DLP/compliance and managed hybrid Exchange mail-flow. Utilized PowerShell and diagnostic tools for troubleshooting complex messaging environments.

Etisalat

Senior Technical Account Manager

Etisalat • Vollzeit

Dec 2019 - Dec 2020 • 1 yr

• Supported enterprise customers during incidents. • Investigated connectivity issues and documented resolutions.

Vodafone_UK

Customer Service Agent (Technical Support)

Vodafone UK • Vollzeit

Jan 2017 - Jan 2018 • 1 yr

Delivered technical support for ADSL/TV services. Resolved hardware, software, and connectivity issues while guiding customers through device setup and initial configuration processes.